TERMS & CONDITIONS

Updated 23rd Apr, 2021.

OVERVIEW

Nuova Concerts Limited collects customer information through the registration and sale of ticketed online music events. By using our website, you understand and agree to our legally binding Terms in full.

USING OUR WEBSITE AND SERVICE

For the purposes of music licensing, you are only allowed to use this website inside the UK. You must be of legal age where you live to use our service and enter into these Terms as a binding agreement.

BUYING TICKETS AND REGISTRATION

When buying tickets, you agree that you are responsible for reading the full item listing before committing to buy. This includes the event date, time, programme and price. You understand one ticket per device is required per event and that your email confirmation constitutes your ticket. Registering is free, but you understand that your personal information will be used to contact you and, where consent is given, for marketing.

In both cases, we reserve the right to change or cancel an event. Where this occurs, notice will be given. A full refund will be processed within 5-7 working days.


It is your responsibility to ensure you have a suitable device and stable connection to watch the event.

RETURNS AND REFUNDS

As outlined above, tickets will be refunded in full in the case of event changes or cancellations. Accidental purchases are eligible for refunds prior to the start of an event only.

Except where there is widespread technical fault with the Nuova Concerts service, no refunds will be processed after an event has passed. This decision shall be at our sole discretion.

WHEN WE MIGHT CHANGE OUR EVENTS

We may change the way our service operates from time to time. This could include the signup process, method of delivery or otherwise. Our Terms will be updated clearly and accordingly.

OWNERSHIP

All materials found on our website are without limitation the property of Nuova Concerts Limited or our affiliates. With the exception of paying customers who may download programmes, you agree not to copy, reproduce or change any property.

By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.


Visitors who abuse our Terms may be banned from using our service in the future.

INDEMNIFICATION

You agree to indemnify and hold Nuova Concerts Limited harmless from any demands, loss, liability, claims or expenses (including lawyers’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Nuova Concerts Limited be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.


To the maximum extent permitted by applicable law, Nuova Concerts Limited assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

RIGHT TO CHANGE AND MODIFY TERMS

We reserve the right to modify these terms from time to time, so you should review this page periodically. When we make big changes to these Terms customers will be notified. By continuing to use our website, you accept any new Terms. In the case that you do not agree to our Terms, you must not access our website or service.

PROMOTIONAL EMAILS AND CONSENT

You agree to receiving emails about purchases and service updates. With your explicit consent only, you may also receive marketing and promotional emails. Of course, you may opt out of promotional mail at any point by contacting us at contact@nuovaconcerts.co.uk.

LAWS AND DISPUTES

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the England and Wales, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England and Wales.

CUSTOMER SUPPORT INFORMATION

Should you require any assistance, please get in touch via contact@nuovaconcerts.co.uk. Our registered business address is 1 Bryn Mawr, Crew Green, Shrewsbury, Powys, SY5 9BS. However, please note that we work remotely around the UK.